All orders received Monday through Friday by 10:00 AM Eastern Standard Time are processed same day. Orders received after 10:00 PM Eastern Standard Time will be processed on the following business day. Please note that orders are not processed on weekends or holidays as our transportation partners are closed on these days. Once an order is processed, it will be shipped within 5 working days.

Shipping Options

Orders are delivered using our “standard” shipping method unless you choose other options. Our “standard” shipping method is FedEx Ground delivery and FedEx Home (a FedEx Ground service). Expedited FedEx delivery, e.g., Overnight Air, 2nd-Day Air, 3-Day Supersaver, etc., is also available at a higher cost and may be chosen in our SmartShip Calendar on the Shopping Cart page.

Shipping Cost
In order to keep shipping costs as low as possible for all our customers, we have implemented SmartShip.NET™ technology to calculate real-time costs for all FedEx shipments based on prices provided directly from FedEx’s main server. All orders are shipped from St. Louis, Missouri. The “transit time” and cost of your shipment is calculated based on the recipient address, provided by you, and your chosen shipment method. The exact shipping cost for any given shipment may be viewed and confirmed on our Order Confirmation Page — just before the Payment page.

Choosing a delivery date with SmartShip.NET™
SmartShip.NET™ is a user-friendly, calendar-based feature of our website that allows our customers to preview and choose delivery options based on available delivery dates. Only logical delivery dates, e.g., excluding Sundays, holidays, past dates, etc., are offered to our customers in the SmartShip Calendar. SmartShip automatically calculates your available delivery-date options based on the time and date of your order and your delivery location. It then displays the exact shipping cost and shipment method for each available delivery date.

The least-expensive option is “standard” shipping which is automatically chosen for you unless you select another date. Faster delivery options will be offered to you as well, but at a higher price. You may also choose a “delayed” delivery date in the SmartShip Calendar. For example you could ask for a delivery date several days, or even several weeks, after the date of your order.

Please note that deliveries can be delayed due to weather and other circumstances beyond our control. While we and our transportation partners will make every effort to deliver your order on the chosen date, delivery date selections cannot be guaranteed.

Shipment Transit Times, and Arrival Dates
Shipments from St. Louis, Missouri to US recipients range from 1-5 days in most cases. By accessing the FedEx database directly, our SmartShip calendar, located on the Shopping Cart page, allows you to chose the exact arrival date you desire for your shipment. Only “logical” arrival dates are offered in the SmartShip calendar, and your choices are accurately and reliably fulfilled. In rare cases, depending on the recipient zip/postal code, time of year, weather and other factors, FedEx may attempt to deliver your package one day early or one day late, but this is very uncommon.

Shipment Confirmation
We will send a confirmation email notice to the billing party’s email address as soon as your order ships. A tracking number will be provided for all FedEx shipments. Additionally, you may track your FedEx shipments anytime simply by clicking on the FedEx logo in the bottom-left corner of our website. Orders of 32 or more cases shipped via common carrier freight cannot be tracked due to shipper limitations.

International Shipments
Please note that all products on this website are currently available to businesses, residents, and organizations located in the United States and Canada. We are actively working on a more extensive international program and we are offering our products internationally through our Customer Service department at 1-866-831-3594.

RETURN POLICY

All returns must take place within 30 days of delivery.  If there is an error in your order that is the fault of Alter Your Life, or your product has arrived damaged, please return the affected portion and we will happily credit your credit card for any returned portion, including shipping charges. If you return your product for any other reason, within 30 days, We will gladly credit your credit card for any returned portion less a 35% disposal fee, and excluding shipping charges.

If you have questions please email us at Service@AlterYourLife.com.